Returns & Exchanges

The Cosmopolis deals in 100% original and fresh products directly imported from USA, UK or Canada. Our packing department ensures that products are properly packed with proper measures. In case of wrong dispatches, damage in transit or any other problem related to the product, we are happy to offer a refund/exchange. Please be aware that we must receive returns as soon as possible – this is irrespective of your chosen payment method.

Please note that all items must be returned in a saleable condition:

Unopened, with all original product packaging and hygiene seals untouched. We are unable to offer a refund, replacement or exchange on items that are not re-saleable.

We offer a FREE pre-paid returns service on all the orders. You will receive a pre-printed address label with your order.

How to return?

Contact Customer Service if you wish to arrange an exchange. For a return, there's no need to get in touch. Pack up your return in the original packaging (or equivalent) to ensure adequate protection in transit. We will provide you with the unique CNN # for the returned parcel. You will be required to write the CNN # on the returned product package and hand it over to the rider.

We pick and pack all orders with the utmost care however, as each parcel is prepared manually, errors can occasionally occur.

If you have received the wrong product or parcel, please contact Customer Services.

Please ensure you've included the following information:

- the email address you used to place your order

- your order number

- details of the incorrect item(s)/ missing item(s) from your order

- a clear picture of the invoice and products received.

Receiving your refunds:

Once we have received your package, providing the items have been returned in a re-saleable condition your refund will be issued without delay.

Your refund will be confirmed by email, and funds will be returned to your given payment method.