Terms & Conditions
These Terms and Conditions (the "Terms") are the Terms which apply when you access the website https://www.the-cosmopolis.com, or any other variations of the domain, e.g. row.the-cosmopolis.com, (the "Website") or place orders to purchase any of the products made available to you on the Website. Any reference to "we"/"us"/"our"/”The Cosmopolis” in these Terms is a reference to The Cosmopolis (trading as The Cosmopolis).
Any reference to "you"/"your" means you, the user of the Website.
By accessing this Website or when you place orders to purchase any of the products on the Website you agree to be bound by these Terms.
If you have any questions, complaints or comments on this Website please contact us. To find all the ways to contact us please click here.
Information about us
- We are The Cosmopolis, a company registered in Pakistan, and our registered address is PECHS, Block 2, Karachi, Pakistan.
- Where applicable delivery services are provided to you by The Cosmopolis, from our registered address in PECHS, Block 2, Karachi, Pakistan.
Registering for a personal account and subscribing to The Cosmopolis emails
You must be over 16 to register for a personal account, subscribe to The Cosmopolis emails and/or place an order with The Cosmopolis.
Some of the products that we sell may be considered more appropriate to adults and could be subject to age or other restrictions. You must comply with all applicable laws and regulations of Pakistan for which the products are destined. We will not be liable or responsible if you break any such law. By placing an order with us, you are confirming that you are of the appropriate legal age to purchase the items. If we discover that you are not legally entitled to order certain products, we will not be obliged to complete the order.
To order products using the Website, we ask you to register for a personal account. Any personal data that you provide us with during the registration process will be stored in our database and may not need to be re-entered with each new order.
You are responsible for maintaining the confidentiality of your password and email address and are responsible for all activities that are carried out under them. We do not have the means to check the identities of people using the Website and will not be responsible for losses suffered by you where your password or email address is used by someone else unless this is due to our negligence. You agree to notify us immediately if you become aware or suspect any unauthorized use of your password or email address. To find all the ways to contact us, please click here.
We are an authorized retailer. We work directly with leading beauty brands and all the products offered by us for sale on this Website are genuine. To enable us to offer you a wider and more diverse range of products we also work with a number of carefully selected brands. All the orders are fulfilled directly by The Cosmopolis. We purchase the products directly from the websites or stores of the brands and all the products we have in our Website are 100% original and freshly arrived in the stock. The Cosmopolis will remain the point of contact for any enquiries. We will look after all enquiries on your behalf. Your statutory rights are not affected by contacting our Customer Care Team.
Changes to Terms
We reserve the right to change or modify these Terms including for legal, regulatory or security reasons at any time. Whilst we will flag changes on the Website and/or send emails in relation to major changes, it is your responsibility to check the Terms for changes. If you do not agree to any of the Terms then you can simply stop using the Website at any time. If you have any questions, concerns, or comments about our Terms please contact us. To find all the ways to contact us, please click here.
The ordering process and order confirmation
Your order via our online purchase order form constitutes an offer to us to buy the products you select from the Website. All orders are subject to availability and to acceptance by us. We reserve the right to refuse to accept an order. All communications will be addressed to the email address you supply when you register.
By placing an order for the delivery of goods via this Website:
- For orders fulfilled by The Cosmopolis, for delivery destinations within Pakistan, you are making an offer to our Authorized Delivery Partners (with The Cosmopolis acting as agent) to deliver the goods described in your order upon the Terms described in your order. If you do not wish to contract with The Cosmopolis’ Authorized Delivery Partners, you can alternatively collect your goods from our warehouse in Karachi by contacting us. This is applicable for selected items. To find all the ways to contact us please click here;
- For orders fulfilled by The Cosmopolis, for all other delivery destinations you are making an offer to The Cosmopolis to deliver the goods described in your order under the Terms of the order;
- We have partnered with a Leading Courier Company who are specialists in deliveries all over Pakistan and help manage and localize international shopping experiences.
You may select items from our range of products, details of which will be added to the "Shopping Bag" by clicking on the "Add to Bag" button. Before placing an order you can view and amend your order details at any time by clicking on the "Shopping Bag".
By clicking on "Pay by Card" (or equivalent button for other payment methods) at Checkout, you submit an offer to buy the goods in the Shopping Bag.
Once you have placed an order for goods (and delivery if applicable) you will receive a confirmation that your order has been received (see below).
You will automatically be sent an email confirming receipt of your order (the "Confirmation Email") with a summary of the details of your order, which we recommend you print out and keep for your own records. The Confirmation Email does not constitute our acceptance of your order; it merely records the fact that The Cosmopolis has received your order. Please check that all details in the Confirmation Email are correct. If not, or if you do not receive a Confirmation Email please contact our Customer Care Team. To find all the ways to contact us please click here.
We will retain a record of all orders accepted by us. You can find details about your recent orders by logging into your Account via the “The Cosmopolis” website.
Resale of a product
The Cosmopolis strongly believes in empowerment. If any individual wants to resale the product purchased from our website, he/she is allowed to do so. In case you want to become an authorized seller, please contact us.
Your use of the Website
By accepting the Terms you confirm that all information and details provided by you to us (including on registration) are true, accurate and up to date in all respects and at all times.
You agree that in using the Website you will not: (i) use the Website in any way that causes, or is likely to cause the site or access to the site to be interrupted, damaged, or impaired in any way; (ii) use the Website for any purpose that could damage the name of The Cosmopolis, or any goodwill attached to the Website; (iii) use the Website for criminal, fraudulent or illegal activity or in any manner which would cause harm or distress to any third party; (iv) access or attempt to access the accounts of other users or attempt to penetrate the Website security measures; nor (v) use the Website for any purpose other than your personal use.
We reserve the right to suspend, restrict or terminate your access to the Website at any time without notice if we have reasonable grounds to believe that you have breached any of these restrictions or if we suspect fraudulent account activity or behavior. This shall not limit our right to take any other action against you that we consider appropriate.
Prices, delivery charges and payment
The price of a product shall be as stated on this Website at the time you place your order except in the case of obvious error. We try and ensure that all prices on our Website are accurate but errors may occur. If we discover an error in the price of a product you have ordered, we will not be liable to supply that item to you at the stated price, provided that we notify you before we dispatch the item to you. In those circumstances, we will inform you of the correct price as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If you cancel no payment will be taken; or if payment has already been taken, it will be refunded.
All orders are dispatched within the Pakistan and includes taxes so you will not be charged any additional taxes or duties in your order.
We offer ‘free delivery’ on all orders fulfilled by The Cosmopolis over a set threshold. The threshold is Rs. 8,000. Additional premium delivery options may be available depending on your location.
We have partnered with a Leading Courier Company who are specialists in deliveries all over Pakistan and help manage and localize international shopping experiences. This has enabled us to charge minimal delivery charges, improve our delivery options, and pay in local currencies. For these orders, they will still be fulfilled by The Cosmopolis however customers will be billed by our Courier partners when their order is dispatched.
The available methods of payments are displayed on the Website at checkout. Payment will be debited from your account at the point you confirm your order.
Where delivery is being arranged on your behalf with The Cosmopolis Delivery Partners, we will be accepting this payment on behalf of our Authorized Courier Service. Where our courier partner manages delivery, ‘free delivery’ is represented by discounting delivery charges in full.
You confirm that the payment credentials being used are yours. Your payment credentials will be subject to validation checks and authorization by our payment processing provider.
Fraudulent payment credentials will be reported to the relevant authorities. If the issuer of your payment credentials refuses to authorize payment we will not accept your order and neither we nor our Delivery Partners will be responsible for any delay or non-delivery and we are not obliged to inform you of the reason for the refusal.
We are not responsible for your payment credentials issuer charging you as a result of our processing of your payment in accordance with your order.
From time to time we issue Promotion Codes. We have a Promotion Code box situated at the "Order Summary" page where codes can be entered. You must take care when entering codes as they are case and space sensitive. You may only redeem one code at a time so we advise you to choose the promotion best suited to your purchase.
If you have any questions about the use of Promotion Codes please contact our Customer Care Team. To find all the ways to contact us please click here.
Delivery and ownership
We accept orders for delivery to the majority of the cities of Pakistan. Unless otherwise stated, delivery will be made from our warehouse to the address provided by you. For orders fulfilled by The Cosmopolis, we will endeavor to dispatch the product to you within two to three working days of you placing your order in Karachi. In case of cities other than Karachi, delivery may take 5 to 6 working days after you place your order.
If we are unable to dispatch the product within that time we will email to let you know and to give you an estimated delivery date. In these circumstances we will offer you the opportunity to cancel the order and receive a full refund.
If for any reason you do not receive your delivery, please note that we will only consider claims for lost items sent;
- 30 days after the latest due date for orders
Additionally, we will not accept liability for lost orders if you select for your parcel to be left in a safe place or with a neighbor. The Cosmopolis is not liable for any lost, damaged or stolen package claims of orders addressed to a parcel forwarding company. The Cosmopolis is under no obligation to offer replacements or refunds for orders or items that are reported missing or damaged that we reasonably believe to have been delivered to a parcel forwarding company.
We want you to be happy with your purchase from us. If you are unhappy with the product in any way (for example if there is obvious damage to the item from transport or packaging damaged during transport) please contact our Customer Care Team as soon as possible. To find all the ways to contact us please click here.
Cancellation, returns and refunds
You have certain rights under the law. These include:
- that any products supplied by us will be of satisfactory quality, fit for their intended purpose, and will conform to any description given on this Website;
- certain remedies if a product is defective; and
- a right to cancel your order within 48 hours, beginning the day after the day on which you receive the product, and to receive a full refund, even if the product is not defective. This right is subject to certain conditions and exceptions;
- Cancellation can be communicated by email or contacting through Facebook, WhatsApp or Instagram;
To view our full returns policy please click here.
Please return the Product in suitable packaging to ensure it reaches us in good condition.
Please ensure that you also return any free gifts that are associated with your return items or the related order. If the free gift isn’t returned, then we reserve the right to deduct the value of the free gift from your refund.
Please note that we do not accept returns of personalized products.
Please note that if you fail to take reasonable care of returned products, or fail to return the product to us, we will be entitled to make a claim against you for any losses which we suffer.
Please note that we reserve the right not to accept orders from customers with unusual or suspicious returns behavior.
Return of non-faulty goods
We hope you will be happy with your purchase from us. In case of any damage and issue, you have the right to return the product to us and receive a full refund, providing:
- you notify us in writing that you are cancelling your purchase within 48 hours, beginning the day after the day on which you receive the product;
- you have taken reasonable care of the product prior to return - in particular this means they must not have been damaged. Items can only be returned for a refund if they are unopened, unused and in a re-saleable condition with all tamper-resistant seals, packaging and any cellophane intact. We recommend a photograph is taken of the item prior to returning it if you are concerned about damage during its return journey;
- you may give us notice of cancellation by any written means (including email or letter), but it will speed up the process for you and us if you contact us using our returns system.
To view our full returns policy please click here.
The refund of delivery charges is made by us on behalf of The Cosmopolis Delivery Partners where applicable. Please note that if you fail to take reasonable care of returned products, or fail to return the product to us, we will be entitled to make a claim against you for any losses which we suffer.
Please note that we reserve the right not to accept orders from customers with unusual or suspicious returns behavior.
Our Legal obligations and our Limitation on Liability
For orders fulfilled by The Cosmopolis, we accept liability for death or personal injury caused by our negligence or that of our employees and agents. We do not seek to exclude liability for fraudulent misrepresentation by us or our employees or agents.
You have certain rights under the law. These include that any products supplied by us will be of satisfactory quality and fit for their intended purpose. Nothing in these Terms is intended to affect these statutory rights. For more information about your statutory rights contact your local Citizens Advice Bureau or Trading Standards Office.
If we breach these Terms we shall only be liable for losses which are a reasonably foreseeable consequence of such a breach, up to a maximum of the purchase price of your order. Losses are foreseeable where they could be contemplated by you and us at the time of entering into this agreement.
Information provided about the products is intended to be used for educational or informational purposes only. The statements and products are not intended to diagnose, treat, cure or prevent any condition or disease. Please consult with your own doctor or health care practitioner regarding the suggestions and recommendations made on the Website.
With current technology it is not possible to develop and operate computer programs (software) and data processing systems (hardware) entirely without error, or to rule out any unpredictable events in connection with the internet. We provide no guarantee for the constant and uninterrupted availability of the Website.
We are responsible for:
- Losses not caused by our breach;
- Indirect losses which are a side effect of the main loss or damage and which are not reasonably foreseeable by you and us at the time of entering into this agreement, for example loss of profits or loss of opportunity;
- Failure to provide the Website or to meet any of our obligations under this agreement where such failure is due to Events Beyond Our Control;
- Loss of revenue;
- Loss of business.
"Events Beyond Our Control" means any cause beyond our reasonable control which prevents us from providing the Website or fulfilling any of our other obligations under this agreement and includes but is not limited to fire, flood, storm, riot, civil disturbance, war, nuclear accident, terrorist activity and acts of God.
Copyright and other intellectual property rights
Your use of the Website grants no rights to you in relation to copyright, design rights, trade marks or other of our intellectual property rights (or the intellectual property rights of third parties).
We provide the Website to you solely for your personal, non-commercial use. You may electronically copy and print only those areas of the Website which are required in the process of using the Website as a shopping resource. The content of the Website may not be used for any other purpose without our express written permission.
In the unlikely event of a data breach, The Cosmopolis will to carry out and document a full risk assessment of the incident and decide upon the required actions.
Incidents affecting personal data that are likely to result in a risk to the rights and freedoms of data subjects will be reported to the data protection supervisory authority. We will also inform those concerned directly. These actions will be carried out without undue delay and where feasible, within 72 hours of becoming aware of it.
We will do our best to resolve any disputes over these Terms. If you wish to take court proceedings against us you must do so within Pakistani law will apply.
If any of these Terms are found to be invalid by any court or regulator, the other Terms shall continue to apply.
Please let us know if you have any questions or complaints regarding the Website. To view all the ways to contact us please click here.